Post Office Box Shipments:
Twin Mountain Fence will ship to any address within the United States. However, most of our products will not fit into a Post Office Box and therefore we have to have a physical address before we can process the order for shipment.

International Shipping:
Twin Mountain Fence will ship internationally under the following conditions:

We reserve the right to refuse to process any order or to refuse to ship to certain countries.

Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. Please provide a current email address at the time of placing order. We must have confirmation of acceptance of shipping costs and policies before your order is finalized.

All orders are shipped using the most cost efficient method available at the time of shipping. Please note, international shipments require longer transportation time so plan accordingly when placing orders as it is out of our control once the product has been shipped.

If you order does not arrive within 30 days, we can place a claim with the shipping company.

Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can obtain this information by contacting your postal office or customs office. You can also contact us if you have any questions. Twin Mountain Fence will not falsify any information on the customs forms. All these various fees are the responsibility of the customer and Twin Mountain Fence can not be held liable for any fees assessed.

Packaging
Twin Mountain Fence takes great care in packing your order to ensure its safe arrival. If your order arrives damaged please notify Twin Mountain Fence within 48 hours after arrival of your merchandise. Any claims made after this deadline will be solely at Twin Mountain Fence's discretion to accommodate.

Returns
We will accept returns for refund if notified within 10 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification (unless international shipment) of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as boxes. Refunds will be credited back in the form of original payment used to purchase the item. WE DO NOT REFUND SHIPPING. All returns are subject to a 20% restocking fee.

Damaged Goods
If goods are damaged during shipment by the freight company, save the item, the box and all packing material. Notify us and we will place a claim with the freight company. You may have to allow a representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.

Cancelling Orders
Cancellation of orders must be made in writing and faxed over immediately to ensure the order is cancelled and not shipped. If the order is shipped prior to receiving the cancellation notice, the customer is responsible for payment for the merchandise and any freight charges that were incurred. If you decide you do not want what you ordered, it is imperative that you fax or e-mail us immediately at 325-949-2047 or tmf@wcc.net . Once we ship the item you may return it under the conditions stated above, but we WILL NOT refund the shipping cost.